Welcome to Straight Talk. Here's everything you need to know about your service. A parent and child smiling together at a phone, framed in a speech bubble.
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YOUR QUESTIONS, ANSWERED

What is Wi-Fi Calling? How do I enable it?

Wi-Fi Calling is a built-in feature that lets you make calls and send texts over Wi-Fi. It’s already
included with your service at no extra cost.
  1. Open your phone Settings.
  2. Search for Wi-Fi Calling.
  3. Tap Wi-Fi Calling, turn it on & follow
    the prompts.
  4. Restart your phone to complete setup.
Important: To use this feature, you must use a device that is Wi-Fi Calling capable. During setup, you will be asked to enter or confirm your emergency address. This helps emergency responders locate you if you call 911 using Wi-Fi Calling.

Can I use Wi-Fi Calling when I’m traveling?

Yes, it’s incredibly helpful when traveling abroad or anywhere with a Wi-Fi connection. With Wi-Fi Calling, you don’t need an international plan or add-on. Once it’s enabled on your phone and connected to Wi-Fi, you can call and text with U.S. numbers, free of roaming or international charges.

Can my device be unlocked?

To view our unlocking policy, click here.

Are there tutorials for my phone?

Yes! To find support and tutorials for your device, click here.

SELF-SERVICE TOOLS AVAILABLE 24/7

Check your balance, refill or manage plans and phones with our 611611 text feature.

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Set your preferences for how you would like us to communicate with you.

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